Building a Successful Legal Process Server is About Hiring the Right People

Saturday, January 1st, 2011 at 10:10 pm

Hiring the right team has a significant impact on the success of any company, but it is even more critical in a high-volume, low-margin industry. This of course is the world in which those who provide legal service of process are accustomed.

Throughout the years we have experienced many situations with process servers. We have found the best process servers are those who are hungry, want the work, and will do whatever it takes to get the job done. Process server employment can be stressful at times, more so than not. A good process server must be able to work on a moment’s notice. There are certain situations where it is imperative that a subpoena be served within 2 hours or less, sometimes immediately. Having a process server who is flexible and willing to do whatever it takes to get the job done is a huge asset to a business. At the end of the day these process servers end up making the most money because they end up serving the most legal documents.

Most counties are divided up by zip codes. For example, in Orange County, Florida there are sixty-three zip codes. Some zip codes get more work than others. An Orlando Process Server working downtown can expect a much higher volume than rural Orlando Process Servers. Although from time to time, extra work will be given to the process server who displays a positive attitude and is hungry for the business. It reminds me of when I used to wait tables at a restaurant. I was very positive and worked very hard to please my customers. In the end I almost always made the most tips because of my positive attitude. These are the type of process servers we are always looking for to take a company to the next level. As they say, attitude controls your altitude.

Another key ingredient in running a successful process serving company is departmentalizing. A successful practice has several departments which all contribute to a superior level of service. A marketing department handles various tasks including but not limited to: marketing materials, email campaigns, sponsorships, networking within the national association of professional process servers (e.g., NAPPS), industry associations and events, public relations and website management. Without marketing, the business will never exist. Once we get the business, managing the work flow and ensuring efficiency is critical in providing a high level of service. An intake department is responsible for data entry.

One of the most critical elements of the business is managing customer relationships and expectations. Serving clients in the legal profession can be very demanding at times, and the process server plays an important part in the efficiency of the practice. One of the worst situations a client can run into is going to a deposition only to find out that the deponent did not show up because the subpoena was never served.

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